Questions and Answers
Q. Are you multi - destination transfer agents ?
A. No, Ibiza Airport Transfers are based in the Balearic Islands
(of Majorca, Menorca , Ibiza) and fully licensed by the Balearic
Tourism Council. We are full members of AVIBA (Spanish ABTA) .
Important details such as flight delays, change in passenger
numbers, last minute hotel changes and location changes we can
deal with instantly as we are here.
Q. How do we pay for transfers.
Payment by credit card transaction at time of booking transfers
via our highly secure payment system.
Q. How are we met in Ibiza airport.
A. As you exit baggage collection into airport arrivals, turn
right and further down on your left you will find our Transport
office. Your driver will be waiting for you there. Incoming flights
are monitored to ensure the transfer vehicle is always waiting
for you.
Q. We are staying in a private villa in a secluded location,
is that a problem.
A.No, many of the private villas we transfer passengers to are
in ' out of the way ' locations. However, we do ask for a mobile
telephone number so our transfer control office can confirm departure
details and villa location with you a couple of days before return.
Villa rental companies often will not release addresses and
directions to private villas/ apartments until 2 weeks before
arrival, but it is very important that we receive these details
at least a week before your arrival in Ibiza. Many of the villas
in Ibiza are in places that are difficult to reach and we need
time to check them out to ensure the size of vehicle you need
can actually get to your holiday home. Also, normally you receive
the directions in English and we must translate them for our drivers.
Q. Are there any extra charges not in the quoted transfer
price.
A. All prices quoted are fully inclusive for passengers with
2 pieces of normal luggage each. There may be extra charges for
golf equipment and cycle bags / boxes. Details on request.
Q. What happens if my flight gets delayed.
A. All incoming flights are monitored for any delays to ensure
pre-booked transfer vehicles are always waiting. There is no charge
for delayed flight waiting times.
Q. Can I organise return transfers when in Ibiza.
A.All transfer passengers are provided with contact telephone
numbers to book returns transfers or change return details when
here. However, if you have the return details at time of booking
arrival transfers it is better to reserve return transfers then.
Please do NOT book your return journey directly
with the driver as the correct information does not always reach
the office.
Q. Do I need to confirm my return pre-booked transfer?
A. Although your return booking is in our system, please confirm
the return, at least 24 hours before, to ensure we have all the
correct details. You can do so either by email, fax or telephone.
